Refund Policy
Thank you for shopping at Magnart.
If you are not entirely satisfied with your purchase, we're here to help.
We have a 30 Day Returns policy at Magnart. You may return your item within 30 days of receiving it to receive a refund. The product/s must be unused and in the same condition you received them in. Please contact us to initiate the returns process. The buyer is responsible for the cost of returning the order.
If you have received a damaged, faulty or incorrectly delivered item, please notify us immediately for assistance. Should your order be damaged in transit we will send a replacement, free of charge.
If you have any questions about our Returns and Refunds Policy, please contact us at sales@magnart.com.
Address: Unit 13, 5 Parsons Street, Rozelle, NSW, 2039, Australia
Out of Stock: In the rare event that we become out of stock of a particular item. We will offer you your money back and an apology, or offer you a similar replacement product that you agree to, or if you don't mind waiting we will reorder the item and send it to you in a few weeks depending on supply timeframe.
Postage: We try to make sure the postage costs are fair, and cover the expenses necessary to get your product to you. Please only purchase an item if you are happy with the quoted postage. The postage rates are based on item weights using the Australia Post rates. Many of our magnets need to be carefully wrapped so we can post them legally through the Australia Post mail service. We don't profit from postage. If you require extra security for your items such as registered post or courier tracking please inform us and we can add these costs to your order.
International orders: Please check your country's import tax charges, duties and fees. We are not responsible for these charges.
Delivery Times: Orders are shipped within 1-2 days of order unless backorder or out of stock item. Shipping normally takes between 2 and 5 days for the Australian Domestic East Coast, Central and West Coast up 4 -14 days. International Orders take 10-21 days depending on the country. These times are not guaranteed.
Purchase Currency: All payments are charged in Australian dollars, International Customers may receive conversion charges, please check with your bank.
Faulty Items: All products are individually inspected before being dispatched, to ensure items are sent out in the perfect condition. In the unlikely event that a product is faulty, please return it to us within 30 days of receipt in its original condition. We can spot the difference between a faulty item and a mishandled item, so please be careful when using the magnets and don't let them smash together, IT WILL CHIP AND BREAK THEM.
GST Information: Product prices are quoted in Australian Dollars (AUD) and include Australian GST ** Australian Goods and Services Tax (GST) of 10% is charged to Australian customers only on both products and shipping.